Beyond Arctic terms & conditions

Last update 25th May 2018

1. General terms

By participating in or booking Beyond Arctic programs or any related products or services you agree to the terms and conditions set out below. The prices and services offered by Beyond Arctic are described in the specific program descriptions for each service separately. Language used during all our services is English.

2. Booking and confirmation

Once Beyond Arctic Oy has confirmed your booking the contract is made between Beyond Arctic and you. On Internet bookings, you will receive a confirmation of your booking to your email.

3. Cancellations

In case of cancellation, you need to contact Beyond Arctic as soon as possible via email or phone. We will cancel your booking as we receive your request.

15 days prior to program – 10 % of the reservation held as a charge
2-14 days prior to program – 50 % of the reservation held as a charge
0 - 24 hours prior to program – 100% of the reservation held as a charge

In case of illness your reservation will be refunded after you have sent us a valid medical certificate. You have to deliver the certificate to Beyond Arctic via email at the latest 14 days after cancellation of the booking.

Beyond Arctic has the right to cancel the program if the minimum count of participants specified in excursion description is not reached.

4. Payment

We accept most common credit/debit cards and cash money (euro). The prices given by Beyond Arctic include VAT according to the taxation laws of Finland. Beyond Arctic reserves the right to change the prices if any extra costs occur.

5. Group reservations

If you need to make a group reservation, please contact contact@beyondarctic.com

6. Liability

During the expeditions and tours Beyond Arctic follows appropriate health and safety regulations in accordance with laws and regulations as applicable in Finland. Standard guidelines recommended to practice in different program services are followed always when delivering services. Beyond Arctic can only be held liable for injuries and material damages during the delivery of the service that are caused by negligence of the company or employees or already broken equipment. Beyond Arctic cannot be held responsible for any accidental injuries or damages that are inhered under the customer's travel insurance.

During the expeditions and tours, we sometimes may use oil lamps or build an open fire. Beyond Arctic cannot be held responsible for any injuries or damaged valuables caused by fire or any other hot objects or oil lamps. By taking part to our programs you understand these risks.

7. Liability insurance

Beyond Arctic has general third party liability insurance for bodily injuries and damaged property. The terms and conditions of liability insurance are conducted by If Vahinkovakuutusyhtiö Oy.

8.   Insurance

Beyond Arctic exercises activities that can be located in remote areas and away from populated centres. It is highly recommended that you have personal travel insurance when joining our programs.

9. Safety

Beyond Arctic reserves the right to change or re-schedule the planned program if necessary. Due to bad weather conditions, extreme cold or other safety reasons Beyond Arctic has the right to cancel the program. In case of cancellation your reservation will be fully refunded. Beyond Arctic reserves the right to discontinue a program if any participant is seen as a potential danger to him/herself or other participants. Taking part of our programs under influence of drugs or alcohol is strictly forbidden. If a participant is in poor health or is physically incapable of joining the program, Beyond Arctic may refuse participation in the program.

10. Responsibility

Beyond Arctic cannot be held responsible for any damage or disappearance of valuables during the programs. It is your responsibility to take good care of your belongings. As a participant in our programs you are responsible for the equipment we provide and lend to you. If any damage is done on purpose or by accident or any equipment disappear during the program, Beyond Arctic reserves the right to charge the costs of caused damage from the participant.

11. Other

During Beyond Arctic programs guide sometimes takes photos of the nature, group and activities. Beyond Arctic reserves the right to use these photos in marketing and business purposes. The photos in which guest face is recognizable we always ask permission before using the photo in any business purposes.
Full list of our expeditions & tours
+358 50 323 1090
contact@beyondarctic.com
Beyond Arctic Ltd.
Valtakatu 21
Rovaniemi
Finland


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